Salmat is Australasia's market leader in one to one customer communications. Salmat operates in a variety of communication arenas including the distribution of letterbox direct mail, Australia-wide contact centres and special print. Salmat is continually growing through acquisition, innovation and through continued focus on its people. Speech Solutions , part of Salmat Customer Contact Solutions, provides voice self-service to call centre environments, speaker verification and Natural Language Speech Recognition environments. Experiencing significant growth, we are now seeking a motivated Service Operations Engineer. This position is part of the Service Operations Group servicing and supporting Australian and overseas clients. The Service Operations department focuses on the business relationship with our existing clients The primary role of this position is to provide front line support to our clients and will include "hands on" professional installation, faults and maintenance services, assistance, and in some cases, provide training for other engineering staff, and be included on an on-call roster. Key Responsibilities include: Resolve problems and provide preventative maintenance for software and hardware at all levels. Utilise and configure diagnostics to isolate and correct problems. Provide the highest level of customer service through prompt and useful responses to customers. Provide solutions to customer problems. Escalate and manage problems within defined timeframes. Identify customer technical needs and possible service enhancements. Hardware and software installation of new sites, including cabling etc if necessary. The successful candidates will posses: Experience working with Windows Server operating systems Experience maintaining server hardware Software support skills in Java, VXML and C++ programming languages (desirable) GVP platform experience (desirable) Genesys Routing , and Workforce Management exposure highly regarded Experience in Telecommunication and CTI environments (desirable) Experience or exposure to Natural Language systems (desirable) Overall we are seeking someone with exceptional written and verbal communication skills and who is customer focused. As it is a requirement to pass a government security clearance, applicants must be Australian Citizens. In return, Salmat offers an amazing opportunity to work with a Market leader that prides itself on continually striving for best practice. Working in a small but passionate team you will have the chance to further develop your career. Competitive remuneration and fantastic benefits are on offer! APPLY NOW!

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ELECTRICAL FITTER -  MV Switchgear   Our client is a leader in power and automation technologies that enable utility and industry customers to improve performance while lowering environmental impact. they provides utility, industrial and commercial customers with safe, reliable and smart technologies for the distribution of electricity.The extensive global offering includes distribution automation products, switching, limiting, measuring and sensing devices, switchgear, modular substation packages and related services.    We are now seeking a qualified Electrical FItter to join this Global company for a long term career opportunity   Tasks: Electrical Tasks   Complete function tests.   MV Switchgear Wiring   Conduct a diagnostic inspection of the equipment.   Complete condition assessment, including assessment documentation.   Install relays.   Check meggering (i.e. installation & resistance).   Complete ductoring (i.e. measurement of resistance).   Responsible for function testing.   Ensure all electrical equipment is safe and electrically certified through tests and visual   inspection.     Requirements: - Registered Electrician    Industrial background with knowledge of high or medium voltage systems is desirable.   Experience working with MV Switgears is a hugh advantage    Experience on and understanding construction sites and their related protocols.   Heavy trade, operators certificate and any trade related certificates an advantage.   Ability to travel and work on remote sites for up to 2 weeks at a time is essential.      This is a full-time position starting immediatly with an excellent pay rate paying over $36 per hour + plenty of overtime. If you feel you fit the criteria we are looking for then we urge you to apply by using the  apply now link below.