As a IT Customer Service Officer you will be responsible to provide user support and customer service on company supported computer applications and platforms. Your responsibilities Respond to requests for assistance in person, via phone, electronically Diagnose and resolve technical hardware and software issues Advise user on appropriate action and follow standard help desk procedures Log all help desk interactions and administer help desk software Redirect problems to appropriate resource Identify and escalate situations requiring urgent attention Track and route problems and requests and document resolutions Stay current with system information, changes and updates Your skills Demonstrated experience in customer service role in a call centre environment. Working knowledge of fundamental operations of relevant software, hardware and other equipment Knowledge of relevant call tracking applications Good to have exposure in Google application, Active Directory, Microsoft products and CRM applications. Prior call centre experience. Interested candidates please apply now. Please quote reference no. 19818.

This expanding international organisation is currently seeking a VDI Engineer due to growth and upcoming project based work on an initial 3 month contract with a high chance to extend further! In this role, you will be involved in assisting in the development of the organisations virtual services offering to their clients and playing an integral part in delivering all virtual desktop solutions! It will involve in managing VDI/SOE projects and providing 3rd level VDI/SOE suport and desktop related problems. To be successful in this role, you will meet (or nearly meet) the following key criteria: Very good experience in technologies such as Windows 2008/2008 R2 RDS & Terminal Services Citrix XenApp skills and experience designing, installing, configuring, managing, and troubleshooting complex and large Citrix server farms Engineer-level skills supporting and troubleshooting the Citrix appliances. XenDesktop (VDI) - VMware ESX and Microsoft Hyper-V/SCVMM Engineer-level skills supporting and troubleshooting the Citrix client in a heterogeneous environment (Windows, Mac, and iOS) experience in SOE design, development and implementation covering technologies such as MDT, BDD, Win 7, Win XP, Apple MAC etc. Desktop management and deployment using CA Unicenter, Novell ZENWorks and MS SCCM (not all essential) Strong experience in Application Virtualisation such as App-V, Thin-App or XenApp If this sounds like YOU, then APPLY TODAY, and don't miss out on this great opportunity to work with a reputable organisation that will challenge your skill set!

As a Business Analyst you will be highly skilled in requirement gathering and process mapping and will be managing a variety of business transformation, process analysis, end to end delivery, systems integration and redesigning activities to plan and deliver outputs. Your responsibilities Engage with business stakeholders and users on the key business opportunities Facilitate workshops, processes improvements, requirements gathering and analysis around key areas of opportunity including information management and the delivery of corporate and business information. Ensure products meet clients quality expectations Your skills Proven experience developing business requirements documents, process re-engineering, engaging stakeholders and users, identifying solutions, end to end delivery, systems integration and implementing changes. Proven ability to gather information and advice for systems analysis and design for information systems so that the systems meet support needs. Demonstrated ability to develop/assist with project plans and associated communication documents, project timelines and milestones using appropriate tools. Ability to work to project deadlines within a time critical development environment. Billing systems implementation experience would be highly regarded. Interested candidates please apply now. Please quote reference no. 19827.

Systems Administrator! 6 Month Contract!! Autonomous national role in a highly regarded company! MacOSX and Windows 7 Desktop experience!? Customer focused IT professional required to manage the day-to-day operations for this highly regarded company Australia wide, ensuring superior delivery of ICT services to all internal and external ICT clients.   - Do you want to work in a rewarding team where your efforts are recognised?! - Take on a challenge that will encourage you to utilise your strong system administration skills!    Operational Skills Strong knowledge of support processes with the ability to translate technical requirements into business language Co-ordination of supplier relationships and contracts  Maintain and improve the national corporate network including all physical and virtual asset Asset management of Mac & PC fleet  Troubleshooting and 2nd level helpdesk Provide technical solutions and recommendations  Broad, contemporary knowledge of ICT products and services Knowledge and experience of project lifecycles and methodologies  Technical Skills MacOSX desktop and server Windows XP, 7 and terminal server administration  MySQL  Citrix XenServer Linux / RedHat  Apache setup and administration Client and site to site VPN Active Directory setup and administration SNMP/LDAP/NFS/DHCP setup and administration DNS (BIND) administration Cisco router/firewall Personal Attributes Tertiary qualifications ideally coupled with relevant certifications Minimum of 5 years system administration experience, preferably in an equivalent national support environment Excellent customer service and interpersonal skills  Ability to prioritise and manage workload autonomously This is an excellent opportunity to work within a rewarding environment! For further information, please call Brylie at Exclaim IT on (07) 3117 0853 for a confidential conversation or apply below!!

Exciting project for an experienced .Net Developer July start date Working with the latest technology in a fast paced environment Great opportunity for an experienced .Net Developer to work with the latest technologies in a fast paced environment *Are you passionate about development ? *Do you have 10 years experience ? *Looking for a new challenge working on an exciting project? Do you have experience with the following technologies? ·         Server/Client architecture experience ·         Server side focused ·         Multithreading and event driven programming ·         HTTP - web development exposure ·         RESTful web services ·         CTI and/or Contact Centre integration experience highly desirable ·         JSON Like to know more? Apply now as this opportunity is too good to be missed. To submit your application, in strict confidence, please apply online using the appropriate link below. Your interest will be treated in the strictest of confidence.

CBD Location Uncapped Commission Car Allowance I currently have multiple exciting roles available working for a fast growing national IT Managed Services firm.  A awesome uncapped commission structure is on offer!      Responsibilities:-   You will be selling end-to-end IT Outsourcing Solutions – including the following core products and services:   - Managed Services - Network Services - Cloud Services   Drive the pre & post sales activities and processes.   You will be provided with a number of support avenues, both pre and post sales, this will allow you to focus on actively sourcing new opportunities and managing these opportunities to close.   This is a great opportunity for a successful IT Business Development Manager who has proven experience working with an IT MSP to join an excellent fast growing national IT Managed Services provider that’s really going places. Uncapped commission, car allowance, paid training and an OTE of $160 if on offer. 

Full SDLC of C#/ASP.NET 4.0 Solutions Enterprise 3-tier Development Highly Functional Team Environment A well-established Brisbane-based company, with clients throughout Australia and New Zealand, currently requires a highly talented C#/ASP.NET Developer with solid SQL skills, to join their growing business. To be successful for this great role, you will have proven commercial experience in the full SDLC of 3-tier architected applications written in the .NET 4.5 Framework on SQL Server 2012. EXcellent communications skills are a must for this role. This exciting and challenging role will see you join a highly functional software development team that designs and develops their market-leading solution for an impressive array of ever-growing businesses. You will be able to show your high level of experience and capability in: C#/ASP.NET 4.5 Web Forms CSS, HTML, Javascript, JQuery and other web frameworks SQL Server 20012 T-SQL, Stored Procs, Triggers Full SDLC of enterprise 3-tier solutions The successful candidate will have a passion to develop cutting edge solutions and have good attention to detail, be enthusiastic, motivated, have a willingness to learn and see the bigger picture. You will also be a team player and have excellent written and verbal communication skills. This is a great opportunity to work within a unique company and enhance your career. If you have the skills and experience for this role, please contact Claire Frith on 3228 8432, or click on the Apply button below to send your CV directly to me.

Systems Administrator! 6 Month Contract!! Autonomous national role in a highly regarded company! MacOSX and Windows 7 Desktop experience!? Customer focused IT professional required to manage the day-to-day operations for this highly regarded company Australia wide, ensuring superior delivery of ICT services to all internal and external ICT clients.   - Do you want to work in a rewarding team where your efforts are recognised?! - Take on a challenge that will encourage you to utilise your strong system administration skills!    Operational Skills Strong knowledge of support processes with the ability to translate technical requirements into business language Co-ordination of supplier relationships and contracts  Maintain and improve the national corporate network including all physical and virtual asset Asset management of Mac & PC fleet  Troubleshooting and 2nd level helpdesk Provide technical solutions and recommendations  Broad, contemporary knowledge of ICT products and services Knowledge and experience of project lifecycles and methodologies  Technical Skills MacOSX desktop and server Windows XP, 7 and terminal server administration  MySQL  Citrix XenServer Linux / RedHat  Apache setup and administration Client and site to site VPN Active Directory setup and administration SNMP/LDAP/NFS/DHCP setup and administration DNS (BIND) administration Cisco router/firewall Personal Attributes Tertiary qualifications ideally coupled with relevant certifications Minimum of 5 years system administration experience, preferably in an equivalent national support environment Excellent customer service and interpersonal skills  Ability to prioritise and manage workload autonomously This is an excellent opportunity to work within a rewarding environment! For further information, please call Brylie at Exclaim IT on (07) 3117 0853 for a confidential conversation or apply below!!

Inner Northside Location Large Development Team Event Driven Programming A high profile corporate entity based in Brisbane's north side is seeking the skills of a Senior C#.NET Developer to join their busy team of software engineers and web developers. Close to public transport, you will join a new project which will utilise your skills in an event driven programming environment and server side multithreading development. Suitable candidates will possess the following skills: .NET Development Server/Client architecture experience Server side focused Experienced in multithreading and event driven programming Experience with HTTP Experience with RESTful web services CTI and/or Contact Centre integration experience highly desirable JSON We also require a front end Java Developer and may also consider an additional .NET developer as a contactor. This role is definitely one to talk about and yes there is a reason we asked about European sports cars. But to find out what it's all about, you'll have to get in touch.... Please contact: Tom McGruther Manager T: 07 3243 3044 E: tom.mcgruther@hays.com.au

Inner north side location Large development team High profile corporate A high profile corporate entity based in Brisbane's north side is seeking the skills of a Senior Java Developer to join their busy team of software engineers and web developers. Close to public transport, you will join a new project which will utilise your skills in an event driven programming environment and server side multithreading development. The successful candidate will needed to have demonstrated commercial experience as a Java Developer ideally with J2EE, EJB, RMI, RESTful and strong database skills. You will be working with swing and will need to have multithreading and event driven development experience. CTI experience would be advantages but not essential This role is definitely one to talk about and yes there is a reason we asked about European sports cars. But to find out what it's all about, you'll have to get in touch.... Please contact Oliver Wright Senior Consultant Non-Microsoft Developers and Test Analysts 07 3243 3044 oliver.wright@hays.com.au