Aussies demand a familiar voice when calling service providers
Australians are so outraged with their service calls being answered by overseas companies that 74% are prepared to change service providers to speak to an Australian customer service operator.
In a survey by Australia’s leading career building and networking site linkme.com.au, 89% of the 600 respondents expressed their annoyance at calling an Australian company or service provider to have their call answered by an overseas service centre.
Rather than lose jobs to countries that don’t have a minimum wage restriction such as India, 65% of people agree the Government should offer benefits to companies that keep jobs local.
Mr Campbell Sallabank, CEO of linkme.com.au says:
“Business is about making money so of course a company will take the cheaper road on jobs they don’t view as core or require a high level of skill.
“Despite many companies seeing overseas outsourcing as a quick way to cut costs, this survey demonstrates the hidden dangers in this strategy and the potential to alienate a business’s key asset – the customer.”
“There are many people looking for work in Australia and companies owe it to their customers, shareholders and their fellow countrymen to make local solutions work first.”
